With CareCONNECT, fulfillers on ServiceNow can see what their customers, employees, and field staff sees. Gain instant situational awareness of the problem and surroundings, while providing real time guidance, as if they were actually there.
Together, fulfillers and requesters solve service issues using visual collaboration with AR annotation and 3D objects tools, yielding effective and accurate resolution.
Whether connected with others, working in low bandwidth mode, or standalone mode, fulfillers can capture or record annotated AR content during the service call. The content is automatically stored and attached to ServiceNow work orders, providing detailed visual records for future references as well as enhancing ServiceNow’s Knowledge Base.
Why should you Care?
Extends and Enhances ServiceNow Workflows
Native Integration to CSM, FSM and ITSM
Automatically Attaches AR Screenshots to ServiceNow Work Orders
Augments the ServiceNow Knowledge Base with Annotated AR Captures
Extends Video and AR to the Omni-channel Engagement