CareAR Augmented Reality Remote Support
CareCONNECT helps organizations provide smarter support with game changing augmented reality capabilities. Remote agents and field technicians can visually collaborate live with a customer or expert, providing relevant context while viewing the situation as though they were there in person. A digital suite of annotation tools and 3D objects are used to assist with clear guidance, accurately solving the service issue.
CareCONNECT for ServiceNow is natively integrated into the NOW Platform allowing Customer (CSM), Field (FSM) and IT (ITSM) service management systems to provide live, remote AR support across customer service, field service and helpdesk workflows.